At Josh Chemicals (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website https://joshchemicals.com or interact with our services.
By accessing or using our website, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information (provided by you): Name, company details, billing/shipping address, phone number, and email address, typically collected during account registration, inquiries, or order placement.
- Order & Transaction Details: Purchase history, order details, and payment information. (Please note: All online payments are processed via secure third-party gateways. We do not store sensitive banking or card details.)
- Technical Data: Device type, browser information, IP address, cookies, and browsing patterns.
- Communication Data: Emails, WhatsApp messages, or inquiries submitted via our forms or contact details.
2. How We Use Your Information
The information we collect may be used to:
- Process, confirm, and deliver your orders.
- Provide customer support and respond to inquiries.
- Improve our website functionality, user experience, and service offerings.
- Send necessary service-related or transactional communications.
- Fulfill legal or regulatory requirements.
- Prevent fraud, misuse of services, or unauthorized transactions.
3. Sharing of Information
We do not sell or rent your personal information. Information may only be shared under the following conditions:
- With trusted service providers who help us with logistics, payment processing, or IT systems.
- When required by law or government authorities.
- During business transitions, such as mergers, acquisitions, or restructuring, where data may be transferred as business assets.
4. Cookies & Tracking
Our website uses cookies and tracking technologies to:
- Improve browsing experience and website performance.
- Remember user preferences.
- Analyze traffic and usage patterns.
You may disable cookies in your browser settings, though certain site functions may not work as intended without them.
5. Data Retention
We retain personal data only for as long as it is required to fulfill the purposes outlined in this Policy or as mandated by law. Once no longer needed, data will be securely deleted or anonymized.
6. Data Security
We employ appropriate technical and organizational measures to protect your information. However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee 100% security.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, update, or correct your data.
- Request deletion of your personal information.
- Withdraw consent for certain uses.
- Object to processing or request data portability.
Requests can be made by contacting us at sales@joshchemicals.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Policy Updates
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our website after updates indicates acceptance of the revised policy.
11.Return & Refund Policy
- All sales are final once goods are delivered and accepted.
- For Cash on Delivery (COD) orders, a 4% advance payment is required at the time of booking. This advance is strictly non-refundable, except if non-delivery occurs solely due to an error from Josh Chemicals during dispatch.
- For online/prepaid orders, once an order is placed and payment is made, no cancellation or refund is permitted under any circumstances.
- Refunds or replacements will only be considered in cases of verified product damage or defects, reported immediately upon delivery and before acceptance.
By purchasing from Josh Chemicals, you agree to these terms without exception.